This past week our senior pastor’s notebook died on him.  No warnings or anything, it just stopped running and would not start back up.

After some investigation, we had the culprit narrowed down to  something between the power socket on the back of the machine the and motherboard.  I put a call in to Lenovo tech support and within just a couple minutes I was on the phone with a living breathing person who was in Atlanta (I’ve called Lenovo tech support before and this is SO nice).

The phone call took place around 10:00am Tuesday last week.  On Wednesday, DHL dropped my return box off.  I boxed the dead computer, did the small amount of paperwork, and called DHL to schedule the pickup.

DHL picked up the notebook on Monday (grrr), and by Wednesday, it was BACK in our office ready to be put back to work.  Lenovo’s techs (in Tennessee, mind you) had worked on the unit the day it got there, finished it, and overnighted it back to me.  Impressive! 

It’s very refreshing to be dealing with a company who values customer support like this.  Who else is knocking it out of the part on the support end?  Tell me your stories!