I must say, I’m a tad bit jealous for the folks that got to hit the IT Roundtable at COR this week. You can bet that there’s a line item in my 2008 budget for next year’s event, wherever it may be.
A question that was asked to me indirectly a few days ago was “what was the take-home for you?” For me, it was a single line of thought: What can I do to better serve our end-users and set them up (as best I can) for a win?
Here’s a couple things I came up with… this is not “what you should do” … this is where I’m at as an individual.
I need to manage my time better. I get so bogged down sometimes…not always with work, but sometimes with just thinking about the work that needs done. Trying to remember everything you have to can be a job in itself if you don’t manage it right. I’ve spent the past couple days taking every job that comes to mind and putting it in my Outlook tasks as soon I as I think of it. I’m going to try using the task list for planning my week out and seeing how it goes.
I need to document better. Duh. Our infrastructure needs to be operational whether I’m at home, at my desk, or in a hospital bed, and I need to make sure that my boss (or anyone else that is there to do my job) can do it without having to call me. This is one of my biggest struggles right now in IT. I get in such a hurry to get something done or to close a ticket that often times I forget to make a note on how I did this or that.
I need to learn more. This is why I don’t flinch at the idea of spending money to go to other places (especially churches) to learn, because I am 100% certain that I still know very little about IT. The 2006 IT Roundtable was (and still is) THE biggest turning point in my life as an IT guy, and though I’ve learned much since then, I am nowhere near where I should be. My big struggle here is reading. I’m an “action” guy, and it is SO hard for me to sit down and try to digest something. I need to find a place to go and read that is as distraction-free as I can make it.
I’m sure there’s more than this, and I’ll bring it up as it comes to mind (after I put it on my task list).